Susan Chappell, Mitchells & Butlers

Speaker Q&A (2018): Susan Chappell, Mitchells & Butlers

Susan Chappell, divisional director / executive committee at Mitchells & Butlers, is another new speaker for 2018.  Drawing on insights from over 26 years with the company (she now has responsibility for All Bar One, Browns, Nicholson’s and the Castle pub portfolio), she’ll be discussing the challenges of staying ahead and relevant to your guests when ‘Operating a range of brands and formats’.  What do you see as key trends for the casual dining sector in the coming year?  We need to take drink as seriously as food, as we are seeing a return to the drink occasion.  Guests want…