Speaker Q&A (2019): Anna-Marie Mason, Mitchells & Butlers

Next up in our series of speaker Q&As, we speak to Anna-Marie Mason, director of brand marketing at Mitchells & Butlers. In her talk ‘No channel is an island – the crusade for seamless guest experience” on the second day of the show, she’ll be discussing how to design and deliver the ideal guest experience, to meet and exceed their expectations, profitably. What restaurant & pub operators do you particularly admire and why? I value brands that consistently deliver on their image and ā€˜promise’ – that’s why I admire the Inception Group for their innovative concepts and ability to deliver…