Daily Archives: September 28, 2020

Not another QR code!

By Gary Goodman, CEO and Founder of Yumpingo: It is a lawful requirement that hospitality venues record every guest’s contact details and now they must also provide a QR code linking to the NHS’ Track and Trace app. But, with operators in Scotland and Wales required to also use a back-up service, and many businesses also implementing their own track-and-trace systems since reopening, does the requirement of yet another QR code muddy the water and complicate the process for both operators and guests, at a time when we know the success of the customer experience is absolutely paramount? One of…

Kobas & Clients: Supporting F&B operators through COVID-19

By Samantha Weller, Kobas: Technology has become a saving grace for many hospitality-led businesses during COVID-19, allowing them to reduce contact between service staff and customers through contactless ordering platforms such as Delivery, Click & Collect and Mobile Ordering applications.